Dillon Fishel

Troubleshooting

• Successfully resolved technical issues for multiple clients, including network connectivity, hardware failures, and software conflicts.
• Utilized remote access tools to provide prompt and efficient support to clients.
• Developed and implemented troubleshooting procedures to improve service delivery.

Microsoft SCCM

• Experience in SCCM deployment, configuration, and management, including software distribution, patch management, and inventory management.
• Familiar with SCCM reporting, troubleshooting and maintenance of SCCM environment.

Windows Server

• Proficient in Windows Server administration, including Active Directory management, Group Policy management, and DNS/DHCP configuration.
• Experience in Windows Server 2008/2012/2016/2019, including installation, configuration and maintenance.
• Experience in virtualization technology like Hyper-V, VMWare, Proxmox.

Active Directory

• Experience in managing Active Directory, including user and computer account management, security groups, and Group Policy Object management.
• Experience in implementing and maintaining AD services like DNS, DHCP, and GPO.

PowerShell

• Proficient in PowerShell scripting for automation and management of Windows environments.
• Experience in creating and executing PowerShell scripts for various IT tasks like active directory management, software deployment, and system maintenance.
• Skilled in integrating PowerShell with APIs to automate data collection and transformation.
• Experience in using PowerShell to manipulate and transform data for analysis and reporting.

IT Monitoring

• Experience in monitoring and maintaining IT infrastructure, including servers, network devices, and applications.
• Proficient in using monitoring tools like PRTG, Nagios, and SolarWinds to track system performance and identify potential issues.

MS Azure

• Experience in deploying and managing virtual machines, storage, and networking on Azure.
• Familiar with Azure services like Azure AD, Azure Backup, and Azure Monitor.
• Experience in implementing and maintaining Azure Cloud infrastructures.

DuPont

IT&P Workplace Solutions Architect - Remote, US - Jan 2023 - Present

• Led a high-impact project to migrate the company's endpoint management system from SCCM to Microsoft Intune, resulting in improved security, scalability, and cost savings.
• Collaborated with cross-functional teams to design and implement a comprehensive solution that met the needs of all stakeholders, including IT, security, and end users.
• Utilized expertise in SCCM and Intune to design and implement a custom solution that streamlined endpoint management, resulting in improved performance and user satisfaction.
• Continuously monitored the performance of the new system and identified areas for improvement, resulting in ongoing improvements to the system.
• Achieved significant cost savings through the optimization of the endpoint management system and the consolidation of services.
• Demonstrated expertise in SCCM, Intune, Windows 10, and other endpoint management technologies
• Built strong relationships with stakeholders and business partners, resulting in a successful implementation of the project.
• Utilized data-driven approach for decision making and problem-solving, resulting in effective implementation of the new system.

Laird Performance Materials

Cyber Security Engineer - Remote, US - Jan 2021 - Dec 2022

• Utilized Rapid7 tools to conduct vulnerability assessments and penetration testing, identifying and mitigating cybersecurity threats to the organization.
• Developed security policies and procedures to ensure compliance with industry standards and regulations.
• Implemented security controls using Rapid7 Nexpose and InsightVM to protect against potential security breaches.
• Conducted incident response and forensic investigations using Rapid7 InsightIDR to identify and resolve security incidents.
• Utilized Rapid7 Metasploit to simulate real-world attacks and test the effectiveness of security controls.
• Collaborated with cross-functional teams to develop and implement security strategies to protect against cyber threats.
• Provided training to employees on cybersecurity best practices to raise awareness and improve overall security posture.
• Monitored security systems and identified potential vulnerabilities using Rapid7 InsightVM.
• Worked closely with other IT teams to integrate security solutions with existing infrastructure.
• Stayed up-to-date with the latest cybersecurity trends and technologies to continually improve the organization's security posture.
• Demonstrated expertise in Rapid7 security tools, including Nexpose, InsightVM, InsightIDR, and Metasploit.
• Built strong relationships with stakeholders and business partners, resulting in a successful implementation of the security project.

Laird Performance Materials

IT Systems Engineer III - Cleveland, OH - Apr 2019 - Jan 2021

• Led a comprehensive rebuild of the company's SCCM infrastructure, resulting in improved performance and scalability.
• Managed and maintained servers, including Active Directory and DNS, ensuring optimal performance and availability.
• Collaborated with cross-functional teams to design and implement a custom solution that streamlined endpoint management, resulting in improved performance and user satisfaction.
• Successfully managed the project from start to finish, including planning, execution, and post-migration support.
• Provided training and documentation to ensure smooth transition to the new system, resulting in a seamless user experience.
• Continuously monitored the performance of the new system and identified areas for improvement, resulting in ongoing improvements to the system.
• Demonstrated expertise in Windows Server, Active Directory, DNS, and SCCM
• Utilized an analytical approach to troubleshoot and resolve complex technical issues and to ensure the smooth operation of the systems.

Laird Performance Materials

IT Operations Engineer I/II - Cleveland, OH - Apr 2016 - Apr 2019

• Utilized Solarwinds Orion to monitor and maintain IT infrastructure, including servers, network devices, and applications.
• Configured and managed Cisco networks, including Cisco DMVPN, to ensure optimal performance and availability.
• Implemented security controls using Watchguard firewalls to protect against potential security breaches.
• Provided support for O365 and Windows Server, troubleshooting and resolving technical issues to ensure smooth operation.
• Collaborated with cross-functional teams to develop and implement IT strategies to improve performance and reliability.
• Monitored systems and identified potential vulnerabilities using Rapid7 InsightVM and other monitoring tools.
• Worked closely with other IT teams to integrate IT solutions with existing infrastructure.
• Stayed up-to-date with the latest IT trends and technologies to continually improve the organization's IT infrastructure.
• Demonstrated expertise in Solarwinds Orion, Cisco Networks, Cisco DMVPN, Watchguard Firewalls, Microsoft O365, and Windows Server
• Built strong relationships with stakeholders and business partners, resulting in a successful implementation of the IT projects.
• Utilized data-driven approach for decision making and problem-solving, resulting in effective implementation of the IT solutions.

LM Engineering | LM Cases | Precision Foam Fabrication

Systems Admin - Youngstown, OH - Aug 2012 - Mar 2016 | Jun 2008 - Jul 2010

• Designed, created, and implemented a custom CRM/ERP software solution that streamlined business operations and improved efficiency.
• Deployed a Citrix XenServer cluster with 5 hypervisors, 20 VMs, and high availability, resulting in improved performance and scalability.
• Created and managed a Windows 2012R2 domain for Windows 10, 7 clients and OSX clients, ensuring optimal performance and availability.
• Implemented and managed Group Policy to secure and automate new client setup, ensuring compliance with industry standards and regulations.
• Utilized Atlassian software, including Confluence and Jira, to manage and track IT projects and tasks.
• Implemented Autodesk Product Design Suite 2013, 2014, 2015, 2016, resulting in improved design and engineering capabilities.
• Created custom automation and integration software between Autodesk Inventor and ERP, resulting in improved efficiency and productivity.
• Managed a phone system migration to fiber from T1 line, resulting in improved communication and connectivity.
• Implemented Road Warrior VPN for remote sales staff, ensuring secure and reliable access to company resources.
• Wired a production facility with over 50 Cat 6 drops for remote desktop thin clients, resulting in the digitization of production and the removal of thousands of pages of paper from the shop floor.
• Installed and managed a CCTV network, ensuring security and surveillance of the facility.
• Managed a Zimbra Collaboration email server and mobile ActiveSync, ensuring seamless communication and collaboration.
• Managed OSX and Windows clients, Windows 2008, 2012 servers, Debian Linux servers, and OSX servers, ensuring optimal performance and availability.
• Supported and maintained the office network and phone system, ensuring smooth operation and availability of IT resources.
• Demonstrated expertise in CRM/ERP software development, Citrix XenServer, Windows Server, OSX, Linux, Atlassian software, Autodesk Product Design Suite, network infrastructure and CCTV systems
• Leveraged excellent communication and leadership skills to drive the projects forward and achieve company-wide buy-in.

RG Steel

Systems Administrator - Warren, OH - Jun 2012 - Aug 2012

RG Steel, Sparrows Point

Plant Systems Administrator - Baltimore, MD - Jun 2011 - Aug 2012

Warren Steel Holdings LLC

Network and Systems Administrator - Warren, OH - Jul 2010 - Jun 2011

Champion Insurance Agency

Network and Systems Specialists (Contractor) - Warren, OH - Sep 2006 - Jun 2008

Sears Holding Corporation

Loss Prevention Detective - Warren, OH - May 2006 - Jan 2008